The Customer Service Manager is expected to take on the following essential roles and responsibilities. This position is Monday-Friday, 8:00-5:30pm in the office. Covid vaccination required.
· Communicate with Nordstrom stores regarding status of customer repairs/orders
· Support Sales Team with setting up Special Order/Memo Requests
· Communication with Nordstrom Buying Office
· Updating spreadsheets and reports daily/weekly/monthly
· Communicate with cross-functional departments
· Facilitate questions and resolve problems from other departments
· Entering data onto company logs
· Perform additional logistical tasks as necessary
This position is for you if you are:
· Strong oral and written communication skills
· Strong organizational, problem solving and decision-making skills
· Ability to manage several processes in a fast-paced environment with deadlines
· Solution oriented with sense of urgency
· Excellent computer skills including data entry and management
· Accuracy and reliability
· Excellent interpersonal skills
· Multi-tasking is important
Physical Requirements:
· Prolonged periods sitting at a desk and working on a computer
· Must be able to lift up to 15 pounds at times
- Ability to travel, as needed
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
- Data entry: 2 years (Required)
- Communication skills: 2 years (Required)
Work Location: In person
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