Remote Collections Agent |Virtuoso Sourcing Group
Virtuoso Sourcing Group
VSG is a national company, headquartered in Colorado specializing in Customer Support, Customer Retention, Collection Agency, and Call Center activities. VSG supports large consumer services companies with customer support, collections, call overflow and customer contact load balancing. VSG also provides student loan rehabilitation support under a sub-contract with the US Department of Education.
About the role
Collections Specialists are generally responsible for managing and collection all the outstanding accounts receivables form clients and customers. In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reducing the amount of accounts receivables.
Responsibilities
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- Answer incoming calls and make outbound calls to answer customer questions and resolve customer issues.
- Provide an elevated level of customer service
- Maintain customer confidentiality
- Collecting payments
- Negotiate payment arrangements
- Work diligently and consistently through an 8 hour day
- Use computers, automated systems, and a variety of software
- Successfully complete training and retain information that is taught
- Maintain call quality and compliance
- Follow guidelines regarding goals, attendance, policies and procedures
Location & commitments
- $14.00/hr
- Permanent
- Full-time
- Monday-Friday
- 100% Remote
- No scheduled breaks
- Referral bonuses
Requirements:
- High school diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Adaptability and accountability
- Windows 10/11 laptop computer
- Wired Headset, Webcam, Ethernet Cord
- Quiet, Reliable area to work
- Ability to pass background check
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have access to a Windows 10/11 laptop or computer?
- Do you have access to a wired headset?
- Do you have access to an ethernet cord?
- Are you located in either Texas or Arizona?
Education:
- High school or equivalent (Preferred)
Work Location: Remote
