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DSHS ESA Support Enforcement Officer 1-2 In Training
The Economic Services Administration (ESA), Division of Child Support is seeking multiple full-time Child Support Enforcement Officers to join our team of hard-working professionals in Arlington, Everett, Lynnwood, Monroe and Mt. Vernon. Apply today and join us in transforming lives!
In this role, you will provide direct service to customers, establishing, modifying, and enforcing financial and medical child support obligations.
Snohomish County employees are eligible to receive an Orca Card for transportation needs.
Some of what you'll do:
- Work with parents, attorneys, and advocates to establish child support obligations and apply sanctions should they not comply with the terms of those obligations
- Independently establish administrative child support orders by researching and locating income information, calculating complex financial and medical obligations, calculating arrears balances as required, preparing and serving legal notices, and negotiating settlements as appropriate
- Analyze, interpret and apply State, Federal and International laws pertaining to the legal determination of paternity, the establishment and enforcement of financial and medical child support
- Independently negotiates debt repayment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses
- Review and interpret court and administrative child support orders to determine when obligations may be suspended or terminated, the support amount, and the frequency at which support is charged
- Utilize Divisional signature authority to initiate and sign legal notices, including correspondence with clients, courts, and other Washington State agencies
- Locate individuals and assets utilizing State interfaces such as Employment Security, Department of Revenue, Department of Licensing, Labor and Industries, Federal Parent Locate Service, and the Social Security Administration
- Maintain a caseload of child support cases utilizing the Support Enforcement Management System and effective management skills
- Professionals with two years of college-level coursework and two years of experience in child support enforcement and/or debt collection related functions
- Or, two years of experience as a Child Support Enforcement Technician
Preferred knowledge, skills, and abilities:
- Effective & flexible communication regarding private and sensitive information
- Read, interpret, and understand legal documents
- Manage a large, growing, and diverse caseload
- Conflict resolution skills to appropriately handle emotionally charged interactions and clients
- Investigative and interviewing skills to find information from a variety of sources
See why people like you chose careers with DSHS.
Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact Leah.Brandenburg@dshs.wa.gov and reference job number 08638.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
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