Our Purpose • To transform lives by making eating healthy easy
Our culture is an incredibly fun & rapidly evolving atmosphere of forward-thinking professionals striving to make a noticeable difference in the world. We work hard because we want to & we play just as hard. We sing & we dance like nobody’s watching. We show up as our most authentic selves. We laugh loudly & yes, sometimes, we even cry. We come from a place of love & hold each other accountable. We breathe in gratitude & exhale excellence. We are overly obsessed with nourishing our souls holistically. We are on a mission to make a MASSIVE impact on our planet, together.
~ Job Summary ~ **WE ARE FULLY REMOTE** LOCAL SAN DIEGO CANDIDATES IDEAL
We are seeking a highly motivated and results-driven Customer Success Coach to join our dynamic team. As a Customer Success Coach, you will play a crucial role in building and maintaining strong customer relationships, driving retention, and educating customers about our brand. You will be responsible for providing exceptional support, guidance, and outreach to existing customers, ensuring their continued satisfaction and success.
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~ Roles & Responsibilities ~- Relationship Building: Build and nurture strong relationships with our valued customers, becoming a trusted advisor and advocate for their needs. Actively engage with customers to understand their goals, challenges, and preferences, ensuring their success and satisfaction.
- Retention Strategy: Develop and execute effective retention strategies to reduce churn and increase customer loyalty. Collaborate with cross-functional teams to identify opportunities for upselling, cross-selling, and expanding customer engagement.
- Educate Brand Awareness: Act as a brand ambassador, educating customers about our products, services, and unique value proposition. Provide in-depth knowledge and guidance on our offerings, ensuring customers fully leverage the benefits and features of our solutions.
- Proactive Outreach: Initiate regular outreach initiatives to existing customers, ensuring they are well-informed, supported, and engaged. Proactively address any concerns or issues, acting as the primary point of contact for customer inquiries and escalations.
- Customer Success Metrics: Monitor and analyze key customer success metrics, such as customer satisfaction, retention rates, and revenue growth. Utilize data-driven insights to identify trends, anticipate customer needs, and recommend strategies for continuous improvement.
~ Position Requirements ~
- Deep passion for the health and wellness industry, while practicing positive lifestyle and healthy living
- Previous experience in customer success, account management, or a similar customer-facing role.
- Strong interpersonal and communication skills, with the ability to effectively engage and build rapport with customers.
- Excellent problem-solving and conflict resolution abilities, ensuring prompt and satisfactory issue resolution.
- Proven track record of driving customer retention and achieving targets.
- Familiarity with CRM software and customer success tools is preferred.
- A passion for delivering exceptional customer experiences and a dedication to customer success.
Stay Curious • Feel Our Vibe
Our culture is what sets this place apart. We care about our team & we back it up through action. We have won multiple Best Places To Work awards, including our most recent award (2021) of #15 Best Places To Work (medium employer category) from San Diego Business Journal. We are constantly redefining & expanding the boundaries of what culture means to us.
Not a huge fan of working from an office? Neither are we! Here we have the freedom to work comfortably from our couch, in our yoga pants…or from the shores of Waikiki. Where will you work from?
Dream Big. Act Bold • A Movement Begins
Our story began with three people who wanted to make the healthy path easier for all. We’re a group of friends brought together by a homemade health guru with a flip cam that believed in empowering others through real, whole foods, & powerful habit creation.
From the moment we started in our founder’s apartment, we’ve always felt a close connection with the people we helped. Every new thing we learned, they learned right along with us. We were truly going on this journey together. Our community showed us that there was no easy way to get the nutrition they needed unless they spent their weekend chopping, pressing, & juicing.
We saw this as an opportunity to go beyond what was thought possible & created a more convenient superfood solution. Solved through 52 iterations, we found a way to make superior nutrition tasty & easy as a single scoop. This became our first green juice.
Now with millions of our high-quality blends shared & hundreds of thousands of lives changed, we’ve learned together that change doesn’t have to be hard. Our goal is to transform the world through community, nutrition, & making better decisions. We have only begun to scratch the surface.
Be A Good Human • You Are Enough
- You embody a healthy lifestyle (lead by example)
- You're extremely results oriented (focus on KPIs over endless to-do’s)
- You’re accountable & coachable (strong sense of self-awareness)
- You’re adaptable & flexible (open to feedback)
- You’re passionate about self-improvement (growth mindset)
- You’re a team player (work is family too)
- You’re an empathetic leader (regardless of title)
- You’re destined to impact the world & your community (part of something bigger)
- You’d rather beg for forgiveness than ask for permission (self-starter)
- You’re a solution seeker (challenge the status-quo)
- You’re a dreamer that takes action (set goals & follow through)
- You’re a courageous communicator (speak your truth)
- You’re resourceful (google is your ally)
- You’re skilled in organization ( attention to detail)
Own Your Sh!t • Join Our Tribe
We’re an industry leader in high-quality adaptogenic superfood blends & we’re looking for our next world-changer to join our dream team. Together we have the power to change the world & we could use your unique talents & gifts.
Are you tired of feeling held back at your current job?
Do you feel like your talent & potential is going to waste?
Are you looking for a people-centric company that is purpose-driven & fueled by passion?
Well then, we might just be meant for each other!
AND if you’re a mission-driven, compassionate, hard-working, growth-minded one of a kind, we would love to hear from you.
Please make sure you are 100% confident that your skills/abilities/experience matches the above criteria. We are grateful you are considering applying. We know we are not for everyone. If this opportunity deeply resonates with your soul, apply today. If you’ve made it this far, we appreciate your mindfulness & attention to detail ~ Thank you.
