MISSION, VALUES and SERVICE GOALS
- MISSION: We deliver outstanding care, inspire health, and connect with heart.
- VALUES: Trust. Respect. Integrity. Compassion.
- SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs various reception and clerical duties in accordance with established policies and procedures by:
- Receiving and greeting patients and visitors in a professional, cheerful manner and providing all reasonable assistance. Checking patients in for their appointments.
- Answering the telephone and taking and relaying messages to clinical staff accurately.
- Scheduling patients with physician providers and maintaining appointments with physician(s) rotation.
- Obtaining demographic and insurance information from the patient and accurately entering the data into the practice management system.
- Ensuring that the patient data in the practice management system is accurate by verifying insurance information with patient at each visit and updating patient accounts as needed.
- Maintaining patient records, entering charges and posting services performed by the provider.
- Entering prescription refills into the electronic medical record and sending them to the appropriate clinical staff for approval.
- Scheduling medical testing, procedures, ancillary services and surgeries for patients.
- Providing patient with instructions on the prep for scheduled procedure or test and following up with written instructions when appropriate.
- Obtaining insurance pre-certification for patient procedures and ancillary tests or completing electronic medical record flow sheet and sending information to the appropriate person.
- Paging physician when necessary and sending information regarding call status and imaging assignments daily.
- When applicable, entering data into specialty computer programs such as Carelink and Cardionet; ensuring that orders are entered correctly and monitors are sent to patients.
- Performing clerical duties including faxing, copying, typing notes and memos.
- Ordering office supplies and maintaining adequate inventory of supplies.
- Opening and sorting mail daily.
Performs basic patient care duties by:
- Assisting the physician if necessary.
- Escorting patients to exam room in a professional and courteous manner in the absence of clinical staff.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
- Participating in committees as requested.
- Enhancing professional growth and development through in-service meetings and educational programs as approved.
- Completing other job-related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
- Attends and participates in department meetings and is accountable for all information shared.
- Completes mandatory education, annual competencies and department specific education within established timeframes.
- Completes annual employee health requirements within established timeframes.
- Maintains license/certification, registration in good standing throughout fiscal year.
- Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
- Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
- Adheres to regulatory agency requirements, survey process and compliance.
- Complies with established organization and department policies.
- Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
- Leverage innovation everywhere.
- Cultivate human talent.
- Embrace performance improvement.
- Build greatness through accountability.
- Use information to improve and advance.
- Communicate clearly and continuously.
Education and Experience
- The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. A minimum of one-year related office experience, with medical terminology and coding experience, is preferred. The ability to speak and write Spanish is desired.
Knowledge & Skills
- Demonstrates high level of interpersonal skills necessary to consistently interact with visitors, clients, and staff members in a professional, courteous manner to project a positive image.
- Demonstrates good communication and telephone usage skills to effectively communicate both verbally and in writing to a variety of internal and external contacts.
- Requires knowledge of billing and office procedures and proficient typing and computer skills to complete tasks in an accurate and efficient manner.
- Demonstrates ability to work in a team environment with other clerical and clinical staff and with physicians.
- Requires analytical skills necessary to solve patient problems and interpret data.
Working Conditions
- Works in a medical office environment.
- Flexible work hours.
Physical Demands
- Requires the physical ability and stamina to perform the essential functions of the position.
Location: Beacon Health System · Ireland Road Medical Group
Schedule: Full-time, Day, Monday - Friday; 8:00am - 5:00pm
