Looking for something different? We ARE that something different at RPM Living.
Dynamic and fast growth culture and multiple nationwide opportunities let YOU shape your future with us. Top industry pay and benefits, best industry practices, career training and education, people-first focus...… we show you the way to success.
Responsibilities:
- Responding promptly to customer inquiries via phone, email, and chat.
- Providing accurate information and solutions to customers' questions and concerns.
- Managing customer accounts and orders.
- Processing customer refunds, returns, and exchanges.
- Collaborating with other teams to ensure customer satisfaction.
- Keeping records of customer interactions and transactions.
- Resolving customer complaints in a timely and professional manner.
- Identifying and escalating priority issues to management.
- Meeting or exceeding customer service performance goals.
$ads={1}
Requirements:- Superior written and verbal communication skills and relationship building.
- Urgency and pace with the ability to problem solve.
- Work ethic and dedication to servicing customers.
- Highly organized with attention to detail.
- Must be an active listener to gain a clear understanding of the customer's needs and objectives.
- Proficiency with Microsoft Office (Excel and Word).
- Work independently while achieving high productivity and excellent customer responsiveness.
Our Virtual Customer Service Representative Enjoy:
- Representing a company that stands behind your promises and empowers you to ensure customer satisfaction.
- Competitive hourly compensation.
- A collaborative work environment.
- Employee discounts.
$ads={2}
