EnvisionWare Inc. creates innovative, self-service and efficiency solutions that enhance library services and empower patrons. This mission continues to be the driving focus of EnvisionWare today, backed by a commitment to ensure that every library, regardless of size, receives the highest level of customer service and support.
Our Employees have career growth opportunities within EnvisionWare as well as our parent company Constellation Software. Constellation Software is a leading provider of software and services to a select group of public and private sector markets. We acquire, manage and build industry specific software businesses which provide specialized, mission-critical software solutions that address the particular needs of our customers. Constellation currently owns 200 software and services companies.
Job Summary:
Customer Care Representative – Provides technical support for in-house developed software products.
Job Description:
The Customer Care Representatives at EnvisionWare respond to customer calls, help desk cases entered via customer portal and online chats.
Envisionware has a large volume of software and hardware products to support but offer learning management software and hands-on training to all new team members.
Successful candidates will:
· Maintain a positive, empathetic, and professional attitude toward internal and external customers at all times.
· Respond promptly to customer inquiries.
· Be detail oriented. Keep case records of customer interactions, transactions, and comments up to date.
· Communicate, Escalate and/or coordinate with colleagues as necessary.
· Provide feedback on the efficiency of the customer service process.
· Be disciplined to work from home office
Customer Service Representative Requirements:
· One year certificate from college or technical school or 2 years related experience and/or training; or equivalent combination of education and experience.
· Experience using Microsoft products and help desk software.
· Experience working in customer service.
Click on the link below to apply
https://volarisgroup.wd3.myworkdayjobs.com/en-US/EnvisionWare/details/Software-Support-Technician_R41041
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: Remote
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