You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Location: This role reports to the Milwaukee, WI office
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
$ads={1}
The opportunity:- Manager, Scanning & Intake has oversight of all team members and functions within Intake & Digital Services to ensure client expectations and contractual obligations are met. This position, located in the Milwaukee office, has direct oversight of staff and vendor relationships in 5 current client states (WI, MA, TX, SC & FL).
- How you will contribute:
- Create and maintain production records that are created manually for 2 of the 3 groups within Intake & Digital Services area.
- Protection of PHI is required and carefully managed due to the volumes of paper documents processed and retained in the department.
- Using technical components of all the software utilization including Kofax, P&R Imaging and Shapegrabber creates digital images of multiple types of documents is a daily process in this area. Pitney Bowes mailing equipment will also be utilized.
- Develop and maintain staff speed and accuracy measurements for the Intake & Digital Services group enterprise wide to ensure all client contractual and compliant requirements are met as well as department production standards.
- Ensure departmental goals are met by maintaining spreadsheets, databases, utilizing system reports and tools, monitoring inventory levels and turnaround times for all related tasks and jobs within the department.
- The data is used to provide each team member a monthly report to reflect their production in terms of both quality and quantity.
- Provide work direction, development and growth plans for staff members by acting as a coach/mentor in the areas of production, quality, and organizational skills and assuring that staff members adhere to published department standards and quality procedures.
- Serve as a liaison to represent the Intake group between internal departments.
- Enhance organizational efficiency by leading as a project manager and/or participating in cross-functional projects and provide necessary feedback to appropriate parties as needed.
- Development and maintenance of all procedural documents for each function as well as updating of the Intake SharePoint site.
- Maintain vendor relationships by working with existing vendors for quality improvements and specific production or claim issue when necessary.
- Provide aid to management and various teams by developing and delivering quality presentations and information to various management and/or teams as appropriate.
- Implementation and supervision of ongoing training programs for all new and existing team members in the department.
- Complete annual performance appraisal for each team member.
- Assist in the hiring process, including interviewing candidates.
- Assist in the preparation of performance and wage evaluations in accordance to company policy.
- Track attendance and approving paid time off requests for team members.
- Always Represent the company in a professional manner.
- Other duties as needed or required.
What you will bring with you:
- College degree (Associates or Bachelors) and 2 years’ experience in related business environment.
- 2 years’ experience in a lead, supervisory or management capacity.
- Attends additional training as requested/deemed necessary.
- Self-motivated, and the ability to work with little supervision.
- Strong problem-solving skills and the ability to make judgements.
- Proficient in the use of MS Excel and MS Word.
- Excellent communications skills: interpersonal, written and verbal.
- Attention to detail, accuracy and organizational skills is essential.
- Ability to prioritize and organize multiple tasks.
- Ability to interface well with personnel at all levels.
- Ability to impart knowledge to others.
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community (https://pages.beamery.com/sunlifecareers/page/join-us-canada) to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category:
Posting End Date:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
