Under the direction of the lead Information Systems Analyst and IT Manager, provide IT support for the instructional, research and administrative components of the department. Provide technical support for a heterogeneous computing environment, which includes Linux, Mac and Windows systems. Consult with users on hardware and software issues. Investigate and recommend improved hardware and software for departmental users. Build, repair and upgrade computer hardware. Install and configure operating systems and software on a broad variety of platforms. Set up networking, printing and remote access for departmental users. Troubleshoot hardware, software and networking issues. Update and maintain the department websites, custom applications (e.g. forms system) and LMS course sites (Moodle and Canvas). Modify, debug, test and document database-driven web applications. Create and maintain user documentation. Work with campus-wide organizations (ITS, CAT, Library, etc.) to meet departmental needs.
Percentage of Time:
100
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Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
14
Records
Qualifications
Required/Preferred
Working knowledge of the Linux, Mac and Windows operating systems.
Required
Experience in building, upgrading and repairing rack-mount servers, laptops, and workstations.
Required
Familiarity with Content Management systems such as WordPress and Drupal, and with Course Management systems such as Canvas and Moodle.
Required
Skill in working independently, prioritizing tasks, and following through on assignments with minimal direction.
Required
Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Required
Ability to perform effectively under conditions of fluctuating workflow and frequent interruptions.
Required
Ability to establish and maintain cooperative, effective and efficient working relationships with faculty, researchers, staff, students, campus technical personnel, vendors and others.
Required
Skill in working as part of a team and collaborating with colleagues.
Required
Ability to speak, write, and comprehend English fluently.
Required
Skill in organizing material and information in a systematic way to optimize efficiency and minimize duplication of effort.
Required
Skill in analyzing information to define the problem, formulate logical conclusions, and recommend appropriate solutions.
Required
Demonstrated willingness and ability to learn new ideas, skills, and procedures.
Required
Demonstrated experience with database-driven web technology (HTML, PHP, JavaScript, and MySQL).
Required
Ability to lift 50 pounds.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
07-14-2023
External Posting Date:
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