The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.
- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face-to-face customer interaction.
- Use company resources to gather information and offer solutions to meet customer needs.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
- Other duties as assigned.
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- One year of office support experience in a customer service role preferred
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
- Bilingual skills a plus
- Occasional overtime as needed
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