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Immediate opportunity!
Optimal Human Health is seeking a highly motivated and customer-focused individual to join our team as a Membership Customer Service Assistant. As a Membership Customer Service Assistant, you will play a crucial role in ensuring exceptional member experiences by providing efficient and effective support. You will be responsible for addressing member inquiries, resolving complaints, and assisting with various tasks to maintain a high level of customer satisfaction.
This may be the job for you if you are looking for a long-term career opportunity with a company that is committed to work-life balance, and that promotes a culture of respect, kindness and transparency. You are an excellent communicator, you take great pride in the quality of your work, you are a stickler for details, you are tech savvy, you excel at multitasking, assisting with various tasks - and you do it all with a smile! You’ll need to be highly organized with excellent interpersonal skills to help maximize the member care expected. You'll also need to be able to thrive in a fast-paced, ever changing, environment and demonstrate a passion for helping Optimal Human Health achieve its goals.
Responsibilities but not limited to:
Member Support: Provide excellent customer service by responding to member inquiries and concerns via various communication channels such as phone, email, and chat. Address member questions regarding membership information, programs, order status, shipping, returns, and other related queries promptly and professionally. Communicate daily members' needs with the appropriate team to ensure every member is cared for at the uppermost level of satisfaction, going beyond extraordinary! No need is too small.
Company Receptionist: Answer all incoming calls understanding that this is the initial contact and first impression of OHH to new leads while upholding our standards to current members and business associates. Has the knowledge to respond to membership inquiries in a friendly and professional manner. Is a goodwill ambassador and must always present a cheerful, helpful attitude in his/her work with people. Ability to transfer calls the the correct department so that all calls are handled appropriately.
Issue Resolution: Troubleshoot member issues and complaints effectively, aiming for first-call resolution whenever possible. Take ownership of membership concerns and follow through to ensure timely and satisfactory resolution.
Order Processing: Assist members with placing orders, modifying existing orders, and tracking shipments. Collaborate with relevant departments to ensure accurate order processing and delivery. Maintain up-to-date knowledge of programs, promotions, and policies to provide accurate information to members.
Problem Solving: Analyze complex member situations and provide creative solutions to meet their needs. Exercise sound judgment to handle customer escalations appropriately and managers when necessary.
Documentation and Record Keeping: Maintain accurate and detailed records of member interactions, transactions, inquiries, and complaints. Utilize customer relationship management (CRM) systems and other tools to document and track customer interactions and follow-up actions.
What you will bring:
- A minimum of 5 years of direct hands-on experience as a Customer Service Assistant. This does not include a general call center position.
- Advanced knowledge of online software such as Google Workplace, Clickup, Superhuman, Excel, Zoom and other popular productivity tools.
- Proven ability to prioritize, handle multiple tasks and meet deadlines in a fast-paced environment while maintaining a high attention to detail. Ability to “switch gears” quickly and proficiently with a “willing to do whatever it takes” attitude
- Solid work ethic and positive attitude; ability to work as part of a team. Must fit into our Company Culture and align with our Core Values.
- Excellent written and verbal communication skills.
- Experience monitoring and tracking impending deadlines.
- Proven ability to work independently and display ingenuity in anticipating and handling situations that may arise.
If this person is you, please submit your resume and cover letter.
Do your research and learn about Optimal Human Health and our sister company Optimal Bone Health. www.optimalhumanhealth.com / www.optimalbonehealth.com
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you live in Asheville, NC?
Experience:
- Customer service: 5 years (Required)
Work Location: Remote
